Returns and Refund Policy

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At Nainaa Foods, we are committed to providing high-quality products. If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

• Product Condition: Returns are accepted only if the product is in its original packaging, unopened, and unused.
• Return Window: You may return eligible items within 24 hours of purchase.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

• Perishable items (e.g., opened food products) are not eligible for return.
• Custom or personalized orders and items marked as “final sale” cannot be returned.

3. Return Process

• Step 1: Contact our customer service at info@nainaafoods.com or +91 84387 99832 within the return window.
• Step 2: Once your return is approved, you will receive instructions on where to send the product.
• Step 3: Pack the item securely and ship it to the address provided. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

4. Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
• Processing: Refunds are processed within 7 business days of receiving the returned product.
• Method of Refund: Refunds will be issued to the original payment method. Processing times may vary based on your payment provider.
• Partial Refunds: In certain cases (e.g., items not returned in original condition), partial refunds may be granted.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 business days of delivery. We will arrange a replacement or full refund at no additional cost.

6. Exchanges

• Exchanges may be offered for the same item if it is available in stock. Please follow the return process above to request an exchange.

7. Contact Us

• For questions or assistance with returns and refunds, please contact our customer service team:
  • Email: info@nainaafoods.com
  • Phone: +91 84387 99832

• Thank you for choosing Nainaa Foods. We strive to ensure customer satisfaction and are here to assist with any concerns.